Northville Business Spotlight on Lenox Plumbing

This week, we highlight the home-based business that operates in Northville and Canton.

There are many interesting businesses that call Northville home, from clothing retailers to restaurants to salons and even businesses you might not have known existed in your own backyard.

Each Thursday, we'll feature a new Northville business to learn more about its roots and more.

This week, we feature Lenox Plumbing. Mary Smothers, the company's business manager, tells us more about it below.

Q: When were you founded?

Lenox Plumbing was founded in 2009 by Mike Smothers and Chris Cameron after working in the plumbing industry for over 14 years. 

Q: How did your business come to be?

After years of working together in both new construction and service plumbing, Mike Smothers and Chris Cameron discussed opening their own business so they could provide reliable, honest, and affordable service to all customers.  In 2009 Lenox Plumbing was up and running. It has been an incredible journey thus far and we look forward to many more successful years in business.

Q: Why did you choose Northville?

We are very familiar with the Northville/Plymouth/Canton area and both live in these cities.

Q: What kinds of services do you offer?

We offer both residential and commercial plumbing services to all of Southeast Michigan. We install, maintain and repair all types of plumbing including: sump pumps, back-up sump pumps,traditional water heaters, tankless water heaters, water softeners, camera drain inspections, gas lines, water lines, fixture installation, bathroom additions and remodels, backflow prevention testing, valves of all types, and anything and everything plumbing related.

Q: What's a fact about your business that most customers probably don't know?

Our entire family has helped make Lenox Plumbing what it is today. You can even find pictures of our kids wearing Lenox gear on our website and our Facebook page. Lenox is a family affair with website management, blog writing, advertising, and financial management. Making Lenox Plumbing part of our family has allowed us to keep our overhead costs low, thus providing savings to our customers. We have been very fortunate to gain most of our business by word of mouth and family and friend referrals. The biggest thing that shocks most of our customers is that we do not charge extra for night and weekend emergencies. If your basement is filling up with water on Thanksgiving day or your water heater breaks on a Saturday night, we won’t charge you an arm and a leg to come and fix the problem.

Q: What do you want your business to be best known for?

Providing reliable, quality service at an affordable price. We will never under estimate a quote to earn your business. The Lenox Plumbing family strives to offer the best available services to all of our customers.

Q: What's your most popular product or service?

Plumbing services tend to fluctuate between seasons. Summer is a popular time for customers to have frost-free hosebibs installed or bathroom remodels or additions. In the fall we do a lot of drain cleaning, maintenance and camera inspections. During the winter months we service and install many traditional and tankless water heaters. With increased rain in the spring we service and install sump pumps and back-up sump pumps. Most of our website promotions correspond with these trends.

Interested in being featured in our Northville Business Spotlight? Email nancy.kelsey@patch.com for more details.


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